When you're out of power, we're out to restore it.

Providing safe, reliable electricity to Empire’s members is an ongoing challenge when storm-related weather or an accident can disrupt the electricity we are so used to having.  Sometimes electricity flickers momentarily and will then return, but serious damage to power lines and the electrical grid can cause outages for days or weeks. Below is some valuable information to help keep you safe and comfortable during a power outage of any length. Click here to go to EEA's Outage Map.

If you use a standby generator, be sure it has been installed and wired properly. If improperly installed, a generator could cause dangerous conditions for utility employees working to restore power. Your generator could be damaged when the power is restored if a double throw disconnect is not used and properly installed. It is also important to be sure that a fresh supply of fuel to power the generator is on hand and properly stored. 

To make an outage easier to cope with, keep an adequate supply of the following on hand. These should be kept in a cool, dry place and all members of the family should know where to find them. 

  • Flashlights with fresh batteries

  • Battery-operated radio

  • Candles and matches

  • Extra supply of batteries for flashlights and radio

  • Basic first aid supplies

  • A small supply of drinking water and food

  • Baby supplies if an infant is in the home

Check the basement periodically for flooding. You can use a portable, gasoline-powered pump to pump out a basement or crawl space when the power is interrupted to an electric sump pump. Never wade into a flooded basement unless electricity supplying sump pumps, freezers, etc. has been disconnected. The power may be restored while you are in the flooded basement and the motors on these appliances may be submerged.

NEVER go near downed power lines; call Empire's main number (970) 565-4444 and let qualified people handle these situations. 

Keep freezers and refrigerators closed, to keep food fresh. Frozen food is generally safe to eat if there are still ice crystals on it. Wrap blankets around the appliances to provide extra insulation. Bottled water, canned soda and juices eliminate dependence on the refrigerator is stored in a cool place. 

Air conditioners should be turned off during power outages. Do not turn them back on for several minutes after the power has been restored.

Dress comfortably, and use natural ventilation to keep your home cool.

If the health of family members is a concern, consider staying with friends, family, a church or in a community center where electricity is available.



Don't panic. Check to see if your neighbors still have electricity.  If they do, the problem could be inside your home. Check your main fuses or circuit breakers to see if they have blown or tripped. 

If the problem is not in your home, call EEA at (970) 565-4444 and a crew will be dispatched as quickly as possible. We will let you know if it will be an extended outage.  Unplug appliances with electronic components, such as microwaves, televisions, and computers. This can help eliminate damage to your appliances from voltage surges when the electricity is restored.  Wait a few minutes before turning on these appliances when electricity is restored to reduce demand on the electrical system.

Unplug everything in your home. Turn off breakers or remove fuses. If there is an extended power outage, you may want to leave one lighting circuit on so you know when the electricity comes back on.

Winterize your water supply system completely. Be sure to disconnect the electrical supply to the water heater before draining. If the power is not off there can be damage to the elements of the heater when the power returns. Drain the water system from the lowest possible point so there will be as little water as possible left in the pipes. If your hot water heating system is filled with a nonfreezing solution, call your dealer or installer for advise. 

The drainage system in the home also needs to be winterized. This is done by pouring antifreeze into the traps in the drains below sinks, toilets, washing machines, etc. Recreational vehicle antifreeze is recommended, because it is less toxic.

Empty all food from freezers and refrigerators, and leave doors open. The food could be taken to neighbors that have electricity or to a food locker. Dry ice could also be used for a short period of time. The easiest solution may be to take the food outside if the temperature is cold enough. 

If your home is equipped with an electric heat pump, special care is needed when turning the unit on after an extended outage. It takes time for the lubricant in the refrigerant to warm up. This is approximately one and one-half hours per ton of cooling capacity.  This could vary from brand to brand and a call to your dealer could prevent problems. During this compressor warm-up time, you should use the supplemental or emergency resistance heating elements of the heat pump to heat the home.

Keep curtains closed except on south facing windows in the winter when the sun is shining. This will supply some passive solar heat in the daytime hours. Draperies should always be closed at night.

Following these suggestions will make it easier to cope with a power outage. Think ahead and be prepared for an emergency by having a plan for your household. Remember to stay calm. The electricity will be back on as quickly as possible. Empire Electric is working around the clock to restore your service. 


Dress warmly. Several layers of clothing provide better insulation than a single layer of heavier clothing.

Move to a single room, preferably one with few windows. Ideally, this room should be on the south side of the home for maximum heat gain in the daytime. The room should also be shut off from the rest of the house and could be one with a fireplace, wood stove, or other alternate heat source. 

If you use an alternate heat source, be sure and follow operating instructions. For example, if you use a kerosene heater, adequate ventilation is a must. All fuels should be stored outside of the home for safety reasons. Wood stoves and fireplaces should be maintained properly throughout the year to prevent problems when they are needed in an emergency. 

A primary concern in winter is keeping water pipes from freezing. A small stream of water can be left on to prevent this. This is not a practical solution when water is supplied from a well. Insulating the water pipes is a more permanent method. 

In most rural areas electricity is required to pump water into the home. Since water cannot be pumped during a power outage, keep an adequate supply of drinking water on hand at all times.

Consolidate your resources with neighbors. They might have heat and electricity in their homes. As in summer, people with health problems should be taken to a church, community agency or other locations where their needs can be met.  

If you plan to have a permanent back up generator you must have a transfer switch installed per the electric code.

If you are using a portable generator you must also have a code compliant transfer switch if you plan to connect it to your main panel. 

If you are going to connect essential appliances directly to your portable generator please use caution. DO not overload the generator and use properly sized extension cords. More safety tips are blow.

 Portable Generator Safety Tips

Outage safety for your appliances.

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