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  • No Payments 11pm-1am Last Thursday Each Month.

    Our system will perform maintenance once a month from 11 pm to 1 am on the last Thursday of every month. During this time payments cannot be made on our website, over the phone, or thru the kiosk. 

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OUTAGES: 970-565-4444 | CONTACT: 970-565-4444

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Payment Options and Assistance Programs

Energy help is available to qualifying Coloradans.

Energy Outreach Colorado

Payment Information and Options

If you have any questions or concerns about your payment options, please call us at (970) 565-4444 or                  (800) 709-3726.

  1. For an overview of a residential bill statement, go to  EEA Bill Overview 
  2. Auto Pay allows you to set up an automatic bank or credit card draft to pay your monthly electric bill. We accept Master Card, Visa, or Discover. You can sign up for AutoPay through your SmartHub account!
  3. Budget Billing Plan allows you the freedom and convenience of knowing your monthly energy bill amount will be the same each month.
  4. Pay online using your SmartHub account using your bank account or a debit or credit card. If you do not have a SmartHub Account you can make a onetime payment here.
  5. Pay by Phone with your bank account or a debit or credit card by calling (844) 937-1658. 
  6. Pay by self service Kiosk located in our lobby at 801 North Broadway in Cortez using cash or a debit or credit card.
  7. Pay in Person at our office located at 801 N. Broadway, Cortez. Office hours are Monday - Thursday 7:30 a.m. to 5:30 p.m. and on Friday from 7:30 a.m. to 11:30 a.m. 
  8. Payment Arrangements can assist when you can't make a full payment by your due date. Please let us know if you require this service. 
  9. PowerAdvantage video describes EEA's prepay option.  This brochure gives you some more details. Call us at (970) 565-4444 to see if it is the right option for you.
  10. Higher than average bill this month? We're here to help you understand why. Give us a call at (970) 565-4444. 
  11. Empire's Energy Assistance pamphlet lists agencies that offer assistance for qualified members to help with energy costs. 

 

 

Ways to Save

Calculators and tips to help you save energy and money. 

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Contact Us:

Empire Electric Association, Inc

Outages: 970-565-4444

Office: 970-565-4444

801 North Broadway,

Cortez, Colorado 81321

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©2023 Empire Electric Association, Inc. All Rights Reserved.

  • Home
  • Account
    • Payment Options and Assistance Programs
    • Start or Change Service
    • Rates
    • Rate Comparison Tool
    • SmartHub Login
    • SmartHub Tips
    • Time of Use Time Periods
    • Understanding Your Bill
  • Energy Programs/Services
    • DER, DG, Net Metering and More
      • Green Power Program
      • Renewable Energy Programs
      • Questions to Ask a Solar Contractor
    • Energy Efficiency Products Program (Rebates)
    • Low Income Weatherization
    • Meter Information
    • Programs to Help You Save Energy
    • Energy Saving Tools
      • Together We Save
      • Home Energy - Ways to Save
    • Energy Education for Youngsters
    • Electric Vehicle Information
  • Community
    • Empire Electric
      • Co-op Careers
      • Cooperative Difference
      • Governing Documents and Policies
      • Historical Timeline
      • Touchstone Energy
    • Membership Info
      • Annual Meeting
      • Benefits of Membership
      • Board Meetings and Minutes
      • Board of Directors
      • Capital Credits
      • Member Newsletter
      • Press Releases
      • Scams
    • Community
      • Community Room
      • Community Resources
      • Donation and Sponsorship
      • Photo Contest
      • Scholarships
      • Youth Trips
  • Safety
    • Electrical Safety
      • Electrical Safety Information
      • Safety Demos
      • Safety Quiz
    • Outage Center
      • EEA Outage Map
      • Prepare for an Outage
        • Outage FAQ
      • Storm Center