Procedure for Processing Service Requests
Online service requests are offered as an efficient means to provide electric service in an orderly manner without delay. The process works best when all parties cooperate to provide accurate, complete and timely data.
- It is the responsibility of the owner, contractor, or electrician to notify EEA's Engineering Department as soon as possible of the proposed project to request electric service. The request should provide sufficient lead time for engineering, right of way acquisition, determination of charges and contract terms, allowances for mailing and return on accepted contract terms, payment of charges and construction scheduling.
- Due to high member demand for upgrades and new services, a lead time of 4 to 6 weeks following receipt of the above information and sketch is needed to present the owner with the required contract conditions and/or construction payment amounts, provided unusual construction or right-of-way problems are not encountered.
- Construction scheduling cannot take place until items (1) and (2) above have run their course and the job is presented to the construction department. A lead time of 4 to 14 days can be expected following the construction departments receipt of the job. This may increase based on material availability.
- Setting of the new meter and energizing the service generally takes one business day after EEA has been notified by the owner or contractor that the service has been inspected and approved by the state electrical inspector, if applicable.